Comments

 

 

"Hi Bob,  Just a quick message to say how pleased I am with the work you carried out on my Ford Fusion. I would definitely use your garage again for any further work. Thanks again." Steve Roberts. 24th March 2017.

"Hi Bob, Just to say thank-you for a job well done. Thought my old car was destined for the scrap yard after comments from local garages who really couldn’t be bothered. So pleased with efficiency of your business and also nice not to be ripped off with bill. Will be using you again and will certainly recommend." Carol Ridgway. Patchway.

 

"Hi Bob. Just wanted to thank you so much for looking at my car today. It is really great to find a mechanic I can trust :) I normally worry that people will try to  charge me for unnecessary problems but today you brought my car back with no fault found and whenever I have my service or MOT done I never face any surprising bills. I will definitely use you in the future and thanks again :)"  Sarah Ross, Bristol
 

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COMPLAINTS POLICY

 

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

 

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. To call or write to us use the information below or email us at robmechanic@aol.com. We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

 

Rob Stanton T/A Court Vehicle Services, Greenacres Farm, Old Gloucester Road, Winterbourne, BRISTOL BS36 1RZ 

Tel: 01454 777040                         Mob: 07970 277115